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Fix 'good bug report' section

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Signed-off-by: Maxime “pep” Buquet <pep@bouah.net>
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Maxime “pep” Buquet 2018-11-22 00:11:59 +00:00
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Signed by: pep
GPG key ID: DEDA74AEECA9D0F2
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content/posts/how-to-write-a-good-bug-report.md
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@ -66,23 +66,19 @@ and put into the report.
Others might not want to bother, or "don't have time" to write good bug Others might not want to bother, or "don't have time" to write good bug
reports. There are a few issue with this if you wish to have your ticket reports. There are a few issue with this if you wish to have your ticket
resolved. resolved. Questions you don't answer in this first ticket will eventually
need to asked some way or another.
Forgetting about the job for a second, in the context of a free software Every detail you can give is that much time gained avoiding back and forth for
project for example, where people often volunteer, they might just not bother both parties. Some projects will even dismiss your tickets if they think it
answering you in return if you don't do any effort. would take them too much effort to get useful information out of you.
For my use-case, as I am paid to provide support, the issue is that questions
you don't answer in this first ticket will eventually need to asked some way
or another. Every detail you can give is that much time gained avoiding back
and forth for both parties.
Sysadmins might know about common issues or errors and ways to fix them, but Sysadmins might know about common issues or errors and ways to fix them, but
we don't have magical powers (unfortunately?) and we need your help to we don't have magical powers (unfortunately?) and we need your help to
understand the issue. understand what's happening.
An unhelpful party is only making the process more painful for all parties An unhelpful party is only making the process more time consuming for all
involved. parties involved.
## What is a bug? ## What is a bug?