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Fix 'good bug report' section

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Signed-off-by: Maxime “pep” Buquet <pep@bouah.net>
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Maxime “pep” Buquet 2018-11-22 00:11:59 +00:00
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commit 32bb367130
Signed by: pep
GPG key ID: DEDA74AEECA9D0F2
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content/posts/how-to-write-a-good-bug-report.md
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@ -66,23 +66,19 @@ and put into the report.
Others might not want to bother, or "don't have time" to write good bug
reports. There are a few issue with this if you wish to have your ticket
resolved.
resolved. Questions you don't answer in this first ticket will eventually
need to asked some way or another.
Forgetting about the job for a second, in the context of a free software
project for example, where people often volunteer, they might just not bother
answering you in return if you don't do any effort.
For my use-case, as I am paid to provide support, the issue is that questions
you don't answer in this first ticket will eventually need to asked some way
or another. Every detail you can give is that much time gained avoiding back
and forth for both parties.
Every detail you can give is that much time gained avoiding back and forth for
both parties. Some projects will even dismiss your tickets if they think it
would take them too much effort to get useful information out of you.
Sysadmins might know about common issues or errors and ways to fix them, but
we don't have magical powers (unfortunately?) and we need your help to
understand the issue.
understand what's happening.
An unhelpful party is only making the process more painful for all parties
involved.
An unhelpful party is only making the process more time consuming for all
parties involved.
## What is a bug?