2014-02-14 00:37:18 +00:00
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Troubleshooting
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===============
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I cannot connect.
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-----------------
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1. Check that you are still connected to the internet.
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2. Double-check your credentials.
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2014-02-17 18:59:26 +00:00
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3. Check the :ref:`security settings <security settings>`, maybe your server does not support encryption, or only with weak parameters (like gmail).
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2014-02-14 00:37:18 +00:00
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4. Maybe your DNS are wrong, try setting the :term:`custom_host` option with the server IP.
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5. Overzealous firewall?
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6. Running poezio with -d file.txt (debug mode) might reveal your issues.
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7. Come see us from the `web client`_ to discuss your issues further.
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The outline of poezio is not displayed and unicode characters are broken
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------------------------------------------------------------------------
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We believe we (or unrelated people) have reported the bug of python3 compiled against the wrong
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ncurses to every_ significant_ distribution_ `out there`_, but if there is still
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one with it, please go ahead and report it.
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Poezio tracebacks with weird encoding errors
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--------------------------------------------
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Please check your locale for utf-8 compatibility.
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Python is too heavy
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-------------------
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We know. It’s too late to change that. If you are running your XMPP client on a toaster,
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please try mcabber_.
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Other issues
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------------
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2015-06-06 17:23:03 +00:00
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Some things may appear in ``$XDG_DATA_HOME/poezio/logs/errors.log``. (or a user-defined :term:`log_dir`/errors.log)
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2014-02-14 00:37:18 +00:00
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2016-10-03 22:26:54 +00:00
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.. _web client: https://jappix.com/?r=poezio@muc.poez.io
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2014-02-14 00:37:18 +00:00
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.. _mcabber: http://mcabber.com/
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.. _every: https://bugs.mageia.org/show_bug.cgi?id=2156
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.. _significant: https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=602720
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.. _distribution: https://bugzilla.redhat.com/show_bug.cgi?id=539917
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.. _out there: https://bugs.launchpad.net/ubuntu/+source/python3.2/+bug/789732
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