42 lines
1.7 KiB
ReStructuredText
42 lines
1.7 KiB
ReStructuredText
Troubleshooting
|
||
===============
|
||
|
||
I cannot connect.
|
||
-----------------
|
||
|
||
1. Check that you are still connected to the internet.
|
||
2. Double-check your credentials.
|
||
3. Check the :ref:`security settings <security settings>`, maybe your server does not support encryption, or only with weak parameters (like gmail).
|
||
4. Maybe your DNS are wrong, try setting the :term:`custom_host` option with the server IP.
|
||
5. Overzealous firewall?
|
||
6. Running poezio with -d file.txt (debug mode) might reveal your issues.
|
||
7. Come see us from the `web client`_ to discuss your issues further.
|
||
|
||
|
||
The outline of poezio is not displayed and unicode characters are broken
|
||
------------------------------------------------------------------------
|
||
We believe we (or unrelated people) have reported the bug of python3 compiled against the wrong
|
||
ncurses to every_ significant_ distribution_ `out there`_, but if there is still
|
||
one with it, please go ahead and report it.
|
||
|
||
Poezio tracebacks with weird encoding errors
|
||
--------------------------------------------
|
||
Please check your locale for utf-8 compatibility.
|
||
|
||
Python is too heavy
|
||
-------------------
|
||
We know. It’s too late to change that. If you are running your XMPP client on a toaster,
|
||
please try mcabber_.
|
||
|
||
|
||
Other issues
|
||
------------
|
||
Some things may appear in ``$XDG_DATA_HOME/poezio/logs/errors.log``. (or a user-defined :term:`log_dir`/errors.log)
|
||
|
||
|
||
.. _web client: https://jappix.com/?r=poezio@muc.poezio.eu
|
||
.. _mcabber: http://mcabber.com/
|
||
.. _every: https://bugs.mageia.org/show_bug.cgi?id=2156
|
||
.. _significant: https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=602720
|
||
.. _distribution: https://bugzilla.redhat.com/show_bug.cgi?id=539917
|
||
.. _out there: https://bugs.launchpad.net/ubuntu/+source/python3.2/+bug/789732
|