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Rework 'why report bugs'

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Signed-off-by: Maxime “pep” Buquet <pep@bouah.net>
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Maxime “pep” Buquet 2018-11-13 14:47:14 +00:00
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content/posts/how-to-write-a-good-bug-report.md
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@ -44,16 +44,17 @@ able to do with the information.
Why would you need to write a bug report/file a ticket in the first place? Why would you need to write a bug report/file a ticket in the first place?
What first comes to mind is that sysadmins might not know you have issues. And What first comes to mind is that sysadmins might not know you have issues.
it would probably be beneficial for you, and possibly others, that you tell And it would probably be beneficial for you, and possibly others, that you
them. tell them.
A ticket is also helpful to be able to track the progress. This might help A ticket is also helpful to be able to track the progress. This will also
future you encountering the same issue again be able to fix it yourself, or to help other users encountering the same issue and allow them to fix it
refer to it later on. themselves, or allow you to refer to it in a follow-up ticket, ("You know,
_that_ bug I talked to you about six months ago.")
It is also helpful to track the resolution of an issue, ("What happened to my It is also helpful to track the resolution of an issue, ("What happened to my
issue?"). Some issues will get fixed and closed, some will not, some might be issue?"). Some issues will get fixed and closed, some will not, some might be
closed for _reasons_, without getting fixed. closed for _reasons_, without getting fixed.
## Why write a good bug report? ## Why write a good bug report?